Refund Policy

Web Hosting Plans

• Refund window: 7 days from the date of purchase for new hosting accounts.
• Eligibility: Refund is available if the service has a critical failure on our end that cannot be resolved within 48 hours.
• Non-refundable: Renewals, domain registrations, and accounts that have been active for more than 7 days.

Software Development & Web Design Projects

• Projects cancelled before work commences: 100% refund of any advance paid.
• Projects cancelled after work has commenced: Refund of unused portion of the advance, less cost of work already completed.
• Completed and delivered projects: No refunds once the final deliverable has been approved and delivered.

IT Consulting & BPO Services

• Consulting fees are non-refundable once a session or engagement has commenced.
• For ongoing retainers, cancellation notice of 30 days is required; no refunds for the current billing period.

Training Programmes

• Cancellations made 7+ days before the start date: Full refund.
• Cancellations within 7 days of start date: 50% refund.
• No-shows or cancellations after the programme starts: No refund.

How to Request a Refund

To request a refund, email hello@house35globalinfotech.com with your name and contact details, invoice or order number, and reason for the refund request. We will review and respond within 3 business days.